Teller/Front Line Webinars

 
Skip to search results
 
Webinar | 1 1/2 Hours | CE Credits: 2.0

This program is an A-Z on account ownership and documentation. We'll go from single party accounts to more complex business accounts. It is a must for anyone who opens or manages new accounts. Your financial institution's signature card, documentation and authority procedures can create big liability if you don't understand the type of ownership and the checks that go with these accounts.

Program Topics
• How to ... Details

Webinar | 1 1/2 Hours | 2.0 Credits

Alert! Regulation CC Final Amendments Affecting Check Clearing. The Board is amending subparts A, C, and D of Regulation CC, Availability of Funds and Collection of Checks (12 CFR part 229), which implements the Expedited Funds Availability Act of 1987 (EFA Act), the Check Clearing for the 21st Century Act of 2003 (Check 21 Act), and the official staff commentary to the regulation.

In the final rule, the Board has... Details
Webinar | 1 1/2 Hours

Every day in the financial industry we negotiate checks. These include personal checks, business checks, cashier's checks; payable to individual payees and non-individual payees. There are so many rules to follow when negotiating checks. How do you know you are in compliance?

This webinar will cover check cashing issues you see daily as well as trickier situations you may have rarely seen.

Program Highlights
• ... Details
Webinar | 1 1/2 Hours | CE Credits: 2.00

Stop losing money and creating chaos in the back office. Teach all your front line the safe way to handle checks, and protect your institution from loss on negotiable instruments. Why do we make handling checks so hard? Checks are contracts and should be handled like any other legal document. There are reasons why we do not put business checks into personal accounts and why we do not give less cash on business accounts. A... Details
Webinar | 1 1/2 Hours | 2.00 CE Credits

Cashier’s checks are considered one of the safest forms of physical payment around, second only to cash in today’s world. Knowing how to handle cashier’s checks is an important part of a banker's daily life. Understanding how to properly issue cashier’s checks, as well as how to negotiate them, will make daily operations run more smoothly for you. This webinar will cover many critical and basic issues surrounding these payment... Details

Webinar | 1 1/2 hours | 2.0 Credits

The webinar will go line by line through the CTR. You will learn how to avoid
pitfalls and common errors. These errors can cost you time and penalties
in corrections. You will receive a large handbook of common scenarios at
your financial institution plus you will be trained on the latest instructions
and interpretations.

Topics Covered
• Updated for transaction locations and filing ... Details
Webinar | 1 ½ Hours | 2.0 CE Credits

One of the most difficult things about working with people can be the people. Many of you have to deal with angry or unhappy account holders as part of your job, and it’s never easy. It can be easy, however, to let a challenging person affect you and ruin your day.

There are tried and true ways to smooth over the situation in a way that works for you, your financial institution, and, most importantly, the account... Details
Webinar | 1 1/2 Hours | CE Credits: 2.0

Service, technical and compliance skills are needed to develop the star in your institution. This webinar focuses on the compliance and technical skills that your teller needs to be successful at his or her job. It is a complex environment today with increasing fraud and competition in the market place so your teller needs to be ahead of the curve and not behind.



Each participant will receive an... Details
Webinar | 1 1/2 Hours | CE Credits: 2.0

Understanding endorsements and handling checks is crucial to making sound check cashing decisions. A check is a unique type of contract where ownership can be transferred by way of the endorsement on the back of the item. This program will look at who has the right to endorse the back of the check and proper endorsement placement. We will also look at what happens if a check is not endorsed properly, when it may be best not to... Details
Webinar | 1 1/2 Hours | CE Credits: 2.0

When your account holder dies, there are usually many aspects of their life still outstanding. During this program, we will look at the checks and all the questions you get asked every day. Insurance checks, treasury checks and regular checks, what are you supposed to do and what can you do to help the account holder and his or her family. What if there will be no official estate account? This program is a must for all who... Details
Webinar | 1 1/2 Hour

The basis of our business is directly contingent upon keeping our account holders happy for life. Accomplishing the basics in service is only the beginning of keeping an account holder for life. This webinar will help participants better understand the account holder’s motivation and simple best practices that will build life long relationships. Accomplishing the basics in service is only the beginning of keeping an account holder for life. This... Details

Webinar | 1 1/2 Hours | CE Credits: 2.0

Regulation CC is the regulation governing the availability of funds for transaction accounts and the holds which financial institutions can place on checks. This regulation was passed in 1988 and continues to be one of the toughest compliance problems in financial institutions around the country. Questions like can we place a hold on a cashier’s check? How many days can we hold checks on a new account? Does this apply to... Details
Webinar | 1 1/2 Hours | CE Credits: 2.0

Regulation CC is the regulation governing the availability of funds for transaction accounts and the holds which financial institutions can place on checks. This regulation was passed in 1988 and continues to be one of the toughest compliance problems in financial institutions around the country. Questions like can we place a hold on a cashier’s check? How many days can we hold checks on a new account? Does this apply to business... Details
Webinar | 1 1/2 Hours

More than 80% of all our live contact with account holders is now over the phone. Proper telephone etiquette can make or break current account holder relationships. Great telephone etiquette can draw new account holders or it can scare them away. This may be your institution’s only chance to build a relationship with current account holders or draw new account holders into your doors.

Program Highlights
• Voice tone
• ... Details
Webinar | 1 1/2 Hours

Tellers come into contact with your account holders on a daily basis. It is their responsibility to handle, process and protect your their money as they make deposits, withdrawals and cash checks. They are also the people most likely to detect and stop fraudulent transactions in order to prevent losses at your financial institution. This fast-paced webinar will feature cash handling, negotiable instruments and robbery basics.

What you... Details
Webinar | 1 1/2 Hours

Your teller is your front line defense against fraud. Losses on counterfeit checks, cash and other schemes continue to be an issue for all institutions. Your customers will also be subject to eBay shopping schemes and other types of check fraud that your tellers can assist in preventing. Fraud is a concern for any financial institution, and ensuring that front line can identify potential fraud is critical to your financial institution's ability... Details

Webinar | 1 1/2 Hours | CE Credits: 2.0


Over the years financial institutions have lost millions of dollars to simple errors tellers make that can easily be avoided. Do your tellers know the simple rules? What to do when checks and accounts don’t match? How to handle checks involving a deceased account holder? This easy program will explain complex legal issues with straightforward and easy to understand rules of thumb.



Topics... Details
Webinar | 1 1/2 Hours | CE Credits: 2.0

Understanding endorsements and handling checks is crucial to making sound check cashing decisions. A check is a unique type of contract where ownership can be transferred by way of the endorsement on the back of the item. This program will look at who has the right to endorse the back of a check, and where is proper endorsement placement. We’ll also look at what happens if a check is not endorsed properly, when it may be best not... Details
Webinar | 1 Hour | CE Credits: 1.25

Over the last decade the financial industry has made many changes to the means by which checks and other negotiable instruments are handled and processed. One of the most dramatic was the introduction of the substitute check. In this webinar you will learn exactly what a substitute check is, as well as how to handle them at the teller line.
 
Topics covered will include:
•An overview of Check... Details

Webinar | 1 Hours | CE Credits: 1.25

Every day, the frontline must successfully navigate their way through many different situations. Being prepared to handle those situations is vital to your institution. Throughout this series, we will explore areas that branches typically encounter. Our discussions will be from the branch's perspective and will focus on what they need to know to help guide them through their daily activities. This session will explore the... Details
Webinar | 1 1/2 Hours | CE Credits: 2.0

Your financial institution’s most precious asset is its front line. Today’s program will take a look at procedures for the teller. What needs to go into the procedures? What needs to stay out? Who should write the procedures and what is the purpose? In today’s environment is important to get every branch on the same page and set expectations on handling cash, checks, security and all the issues that tellers face. Join us for an... Details