Professional Development and Management Webinars

 
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Webinar | 1 1/2 Hour | 2.00 CE Credits

Professional maturity isn’t tied to age like the name might suggest. Instead, professional maturity relates specifically to how one acts and reacts on the job. It is acquired through the development of a rich combination of self-awareness, self-evaluation and personal insight on how to respond and act according to circumstances. It is observable; something you can see or hear.

When demonstrated, professional maturity... Details
Webinar| 1 ½ Hours | CE Credits: 2.00

What is the lender's game plan for growth? What are the strategies to attract new business and expand the relationship with your existing customers? What is happening with the sense of urgency to act now? How is all that working for you? Join Honey Shelton and explore how to build and execute your plan to excel in the sales arena.

This webinar is geared to encourage lenders to put into play best practices to grow... Details
Webinar | 1 1/2 Hours

What are the actions needed to build your culture? What type of training will you need? What essential actions and best practices will it take to keep a positive culture alive and thriving for the long run?

What You Will Learn
• Action Steps
• Building an effective training program
• Effective Coaching
• Specific Management Actions
• Rewards and Recognition
• Best... Details
Webinar | 1 1/2 Hours | CE Credits: 2.0

Across corporate America the two most common complaints from employees are 1) Poor or lack of communication. 2) My manager does not recognize a job well done. Communication is key in building a positive culture. What is the process? How do we improve?

What You Will Learn
• Developing a communication process
• Managing your message
• Effective message delivery
• Obstacles to... Details
Webinar | 1 1/2 Hours | 2.00 CE Credits

If we don’t point the team in the right direction, they will wander around aimlessly. We must redefine success in the brave new world of banking. What does success look like? What are the actions of a successful team member?

What You Will Learn

• How do we redefine success in our changing world
• Identifying successful behaviors
• Establishing standards of behavior
• ... Details
Webinar | 1 1/2 Hours

This webinar will focus on how and where to get started with building your financial institution’s culture. We also will include stumbling blocks to getting started.

What You Will Learn
• Why improve the work environment: the business case
• The specific steps to take
• How to define your team’s mission within the institution
• Defining team core values
• Defining roles and... Details
Webinar | 1 1/2 Hours | CE Credits: 2.0

It’s more important than ever to make every business interaction count. Technology and the expectations of a diverse population create unique challenges never before encountered by a workforce.

The definition of good manners has evolved to include emotional intelligence and self-awareness.

Professional and conscientious workplace behavior helps us gain and retain business. In an increasingly... Details
Webinar | 1 1/2 Hours | CE Credits: 2.0

Be honest, trustworthy, courteous, confident, and professional

Every interaction the customer has with your institution is an opportunity to strengthen the customer relationship; turning your customers into loyal and raving fans. Being courteous and professional make the top of the list for any customer contact personnel, but nowhere is that more important than in the Call Center. Whether the call is simply to... Details
Webinar | 1 1/2 Hours | 2.0 CE Credits

Do you frustrate over the employee who shows low energy on the job? Do you look at a few of your teammates in the workplace and think they are just showing up for a paycheck? When was the last time you found yourself at the end of your rope trying to engage an employee? It's time to tune into this webinar that explores how to engage the employee who isn't pulling his or her fair share of the load.

There is no magic ... Details
Webinar | 1 1/2 Hours | 2.0 CE Credits

We all know that selecting the right team members is critical to success. The purpose of this web conference is to introduce attendees to the behavioral interviewing process. Also, we will discuss legal concerns associated with interviewing.

Program Highlights
• Introduce leaders to the skills of behavioral interviewing;
• Understand legal concerns associated with interviewing;
• Expose... Details
Webinar | 1 ½ Hours | CE Credits: 2.0

This webinar will cover the essential steps to becoming a successful branch manager in today’s competitive environment and lay the foundation necessary to grow your branch and maximize team performance. The industry is changing at a rapid pace. Do you have what it takes to succeed? This webinar will point you down the right path.

Each session of this two-part webinar can be taken independently or taken together for a... Details
Webinar | 1 ½ Hours | CE Credits: 2.0

This webinar will cover the essential steps to becoming a successful Branch Manager in today’s competitive environment. The industry is changing at a rapid pace. Do you have what it takes to succeed? This webinar will point you down the right path and help you organize your team and yourself for success. This is essential to building a great team. We will cover the essential steps to becoming a successful branch manager in today's... Details
Webinar | 1 ½ Hours | 2.0 CE Credits

One of the most difficult things about working with people can be the people. Many of you have to deal with angry or unhappy account holders as part of your job, and it’s never easy. It can be easy, however, to let a challenging person affect you and ruin your day.

There are tried and true ways to smooth over the situation in a way that works for you, your financial institution, and, most importantly, the account... Details
The Human Resources Bundle contains three webinars, regularly priced at $567, on sale now for only $399!

This bundle includes the following webinars:

1. Business Etiquette: More than just Good Manners.

Description:
It’s more important than ever to make every business interaction count. Technology and the expectations of a diverse population create unique challenges never before encountered by a workforce. The definition of good manners... Details
Webinar | 1 1/2 Hour

The basis of our business is directly contingent upon keeping our account holders happy for life. Accomplishing the basics in service is only the beginning of keeping an account holder for life. This webinar will help participants better understand the account holder’s motivation and simple best practices that will build life long relationships. Accomplishing the basics in service is only the beginning of keeping an account holder for life. This... Details
Webinar | 1 1/2 Hour | 2.00 CE Credits

There is a growing concern today among leaders regarding the lack of cooperation and concern among coworkers. Teamwork is not only a good idea, but necessary for the success of any branch. We are required to maximize resources while efficiently managing the branch necessitating the requirement for employees to work together in harmony, pitching in to cover for one another to meet account holder needs while performing work... Details
Webinar | 1 ½ Hours | 2.00 Credits

With ever decreasing branch traffic, the importance of generating additional business for current account holders has never been more important. How do we gain business from the account holders we see on a daily basis and generate referrals from these same account holders for new business?

Program Highlights
•Building trust
•Transaction triggers
•Referrals from account holders
•Referral business... Details
Webinar | 1 ½ Hours | CE Credits: 2.00

We will reveal the key components to your supervisory success!

A focus on techniques and strategies that will help you handle your job responsibilities successfully and will increase your personal job satisfaction. If you need others to take direction from you in order to succeed, you will find this program of tremendous value!

Supervisors must master the art of juggling – staff, schedules, meetings,... Details
Webinar | 1 1/2 Hour | CE Credits: 2.0


The How-To Cross-Sell Webinar for the Call Center and the Front Line

Branch personnel and call center agents typically interact with more account holders every day than anyone else in your financial institution. It makes sense that financial institutions expect high foot traffic locations and high call volume points of contact help to generate quality referrals that lead to product and service sales. Yet staff... Details
Webinar | 1 1/2 Hours

More than 80% of all our live contact with account holders is now over the phone. Proper telephone etiquette can make or break current account holder relationships. Great telephone etiquette can draw new account holders or it can scare them away. This may be your institution’s only chance to build a relationship with current account holders or draw new account holders into your doors.

Program Highlights
• Voice tone
• ... Details
Webinar | 1 1/2 Hours

This webinar is designed to help all managers and supervisors make the transition from leader to coach. Coaching uses a different skill set than leadership and in this webinar, you will be introduced to a new set of skills to help you make the transition from a leader to a coach!

Webinar Objectives
• Help leaders understand the value of coaching.
• Discover how regular coaching practices can increase your leadership... Details
Webinar | 1 1/2 Hours

This webinar is designed to help all the employees of the financial institution understand that we are ALL in the service business. Satisfying the account holder is no longer acceptable. We must take it to a higher level and “WOW” the account holder.

As a result of this session attendees will

• Be able to define a “WOW” in your financial institution
• Discover how we can differentiate our business through... Details
Webinar | 1 1/2 Hours | CE Credits: 2.0

If you have the responsibility of training others, then this workshop is for you. Let an InterAction Training professional show you how to develop and deliver training that sticks. Not only will you learn how to increase your personal impact, you will learn how to improve the effectiveness of training programs. The program is fast-moving and provides countless creative ideas and techniques. 
 
Included in... Details
Webinar | 1 ½ Hours | CE Credits: 2.00

Effective supervision is a key ingredient of any successful company. The supervisor plays a major role in providing staff with guidance and leadership to complete tasks accurately, serve customers efficiently and meet deadlines. Nowhere is supervision more important than on the front line at your financial institution. Front line staff are up front and center in assisting account holders, as well as building and maintaining the... Details