Webinars on CD

Auditing Webinars

Auditing the Branch
 Janet Mueller   $179.00 
Auditing the Fair Credit Reporting Act
Janet Mueller    $179.00 
Auditing Fair Lending
Janet Mueller    $179.00 
Auditing Regulation Z: Truth in Lending
Janet Mueller    $179.00
Auditing RESPA, ECOA and Fair Housing
Janet Mueller    $179.00 
Auditing the Security Program
Susan Wind    $179.00 
Auditing Signature Cards
Debbie Crawford
$179.00
Auditing the Servicemembers Civil Relief Act
Janet Mueller     $179.00
Auditing UDAAP: Testing from the Customer's Perspective
Brandy Lalla    $179.00 
Auditing Your Vendor Management Program: Internal Audit's Role in Managing Third Party Risk
Brandy Lalla    $179.00 
How to Audit Your IRAs
Debbie Crawford  
$179.00 




Board

UDAAP for the Board and Management
Susan Costonis
$169.00

BSA


Audits, BSA Officer, Training & Management Oversight: Four Danger Zones
Debbie Crawford 
$169.00 
Banking Money Service Businesses
Debbie Crawford    $179.00 
BSA: Conducting Financial Investigations: What Law Enforcement Needs to Know
Peter Orosz   $169.00
BSA Enforcement Actions: Lessons Learned
Debbie Crawford    $179.00 
BSA Software Validation: Modeling and Beyond
Brandy Lalla    $179.00 
Breaking Down the BSA Regulation: 1010 and 1020  Debbie Crawford  
$169.00 
BSA/AML Risks: Prepaid Cards, Remote Deposit Capture, Online Account Opening
Debbie Crawford 
$169.00
BSA/AML Year End Update
Debbie Crawford 
$169.00
BSA Confidentiality Issues: Subpoenas, NSLs, Law Enforcement & Lawsuits  Debbie Crawford   
$169.00 
BSA Special Topics: Risk, Law Enforcement, Policy, Etc 
Debbie Crawford  
$169.00 
Building an AML Program and Culture
Debbie Crawford   
$179.00
Completing the SAR: The Narrative, The Subjects and The Crimes
Debbie Crawford    $179.00 
Completing the SAR Line by Line: The Series
Peter Orosz   $450.00
Completing the SAR Line by Line: The Who  Peter Orosz   
$169.00 
Completing the SAR Line by Line: The What
Peter Orosz
 
$169.00
Completing the SAR Line by Line: The Narrative
Peter Orosz 
$169.00 
 Critical OFAC Issues - Checks, ACH, IATs and More
Debbie Crawfor
   $179.00
CTR Hot Spots
Debbie Crawford  
 $169.00
CTRs and Exemptions: Line-by-Line
Debbie Crawford 
 $179.00
CTRs: Line by Line Christy Crawford
   $179.00
Customer Due Diligence: The Elephant in the Room
Debbie Crawford    $179.00 
Customer Identification Program and Customer Due Diligence 

Debbie Crawford    $169.00 
 Customer Identification Programs: Is It Time To Revamp?
 Debbie Crawford
  $179.00
Do's and Don'ts on CTRs
Christy Crawford  
$99.00
15 Schemes Drugs Dealers Use to Launder Money
Peter Orosz    $179.00
15 Ways Your Front Line Can Prevent Money Laundering
Peter Orosz    $179.00 
FFIEC BSA/AML Examination Manual Update
Debbie Crawford
$169.00
Four Pillars of the BSA/AML Program for BSA Staff  Debbie Crawford    $169.00
Making a Training Plan for BSA
Debbie Crawford
$179.00
MSBs, PEPs, NRA and Other High Risk BSA Customers
Debbie Crawford    $169.00 
Office of Foreign Assets and Control
Debbie Crawford
$169.00
Opening Accounts for High Risk Customers: Documentation, Scripts and Risk Mitigation
Debbie Crawford    $179.00 
SAR Cycle: From Red Flags, Investigation to SAR
Debbie Crawford    $169.00
Ten Critical BSA Exam Issues
Debbie Crawford    $179.00 
Tools for Building a Complete Risk Assessment
Debbie Crawford    $179.00
Virtual Currency and BSA: Understanding Your Risk and Responsibility
Brandy Lalla    $179.00 
       

Collections

Collecting Your Past Due Accounts in 2015 under the CFPB's New Requirements
Greg Souther 
 
$179.0

IRAs and HSAs

Do's and Don'ts on IRAs
Christy Crawford    $99.00 
How to Audit Your IRAs
Debbie Crawford 
 
$179.00 
HSA Compliance & Reporting
Debbie Crawford 
$169.00 
HSA Update and Review
Christy Crawford 
 
$179.00
IRA Alert! Rollover Rule Changes  Debbie Crawford 
 
$129.00 
IRA Basics
Christy Crawford
$179.00
IRA Compliance and Reporting
Debbie Crawford    $179.00 
IRA Distributions: Premature and Normal
Christy Crawford 
$179.00 
IRA, HSA and CESA Reporting and Record Keeping  Debbie Crawford 
 
$169.00 
IRA Movements  Christy Crawford 
$179.00 
IRA Products
Christy Crawford 
$179.00 
 IRAs: The Rules that Everyone Needs to Know
Debbie Crawford    $99.00 
IRA Update and Review
Debbie Crawford  
$179.00
Managing the IRA Department
Debbie Crawford    $179.00 
SEP IRA vs. the SIMPLE IRA
Debbie Crawford
$169.00
Ten Common IRA Errors and How to Avoid Them
Debbie Crawford
$169.00 
When Your IRA Account Holder Dies  
Debbie Crawford
$179.00 

Lending

BSA for Lenders
 Susan Costonis
$159.00 
Completing the Uniform Residential Loan Application
Janet Mueller 
$179.00 
Detecting and Preventing Mortgage Loan Fraud
Susan Wind   $179.00 
Interagency Appraisal Guidelines
Janet Mueller 
$169.00 
TILA/RESPA Integreated Disclosures - Time to Be an Expert!
Ben Sones    $179.00
Understanding a Credit Report
Janet Mueller 

$169.00 
 Understanding and Using Credit Scores and the CFPB's Recommendations
Greg Souther
  $179.00
       

New Accounts

The American Savings Promotion Act: How Will It Affect Your Institution?
Gabrielle Reed    $99.00 
Business Accounts: The Basics
Christy Crawford 
$179.00 
The Complete New Accounts Representative
Debbie Crawford & Honey Shelton     $199.00
CP2100 and B Notices
Debbie Crawford    $179.00 
Critical Death Issues on Deposit Accounts  Debbie Crawford    $169.00 
Critical Issues on Certificates of Deposit  Gabrielle Reed    $179.00 
Critical Issues on Powers of Attorney  Debbie Crawford    $169.00 
Deposit Disclosures: Who Gets What, When and How 
Brandy Lalla   $169.00 
Do's and Don'ts on Checks
Christy Crawford    $99.00 
Do's and Don'ts on Minor Accounts  Christy Crawford    $179.00 
Do's and Dont's on Nonprofit Organization Accounts
Christy Crawford    $99.00 
Do's and Don'ts on Personal Accounts
Christy Crawford    $99.00 
Do's and Don'ts on Powers of Attorney
Christy Crawford 
$99.00
Do's and Don'ts on PODs
Christy Crawford  
$99.00
Do's and Don'ts on Signature Cards
Debbie Crawford   
$169.00 
 Do's and Don'ts on Signature Card Contracts
Christy Crawford
   $99
Do's and Don'ts on Trust Accounts
Christy Crawford    $99.00 
Do's and Don'ts on Working with Caregivers and Fiduciaries
Christy Crawford    $179.00 
Essential New Accounts: Legal Ownership, Withholding, Identification and More
Gabrielle Reed 
$179.00
FATCA and Your Financial Institution: Are You Ready?  Debbie Crawford    $169.00 
Handling Checks After Your Account Holder Dies
Debbie Crawford 
$179.00
Handling POAs, Trusts and Estate Documents
Debbie Crawford    $179.00 
Impact of the New W-9 on New Accounts: Are You Ready?  Debbie Crawford   
$169.00 
Lessons Learned When Your Account Holder Dies
Debbie Crawford   
$179.00
New Account Compliance: 10 Do's and Don'ts
Debbie Crawford    $99.00 
New Account Disclosures: Who Gets What
Gabrielle Reed    $179.00
New Account Fraud Prevention and Customer Education
Gabrielle Reed   
$169.00
New Account Fraud Prevention: Four Pillars
Gabrielle Reed 
$169.00 
New Accounts: How the IRS Matches Names
Debbie Crawford    $99.00 
New Account Loss Prevention
Susan Wind   $179.00 
New Business Account Interview - CIP, CDD and Legal Issues  Debbie Crawford 
$179.00 
Opening Accounts for Limited Liability Companies: Documentation and Procedures
Debbie Crawford   
$179.00 
Opening Accounts for Nonresident Aliens
Debbie Crawford 
$179.00 
Opening Accounts for Nonresident Aliens: New W-8BEN, W-8BEN-E and Due Diligence Rules  Debbie Crawford
$169.00 
Opening Business Accounts: Escrows, Agents, IOLTAs and Mult-Tiered Business Accounts
Debbie Crawford 
$179.00
Opening Business Accounts: The Big Four
Debbie Crawford
$169.00
Opening Charities, Clubs, Benefit and Other Nonprofit Organizations
Debbie Crawford
$169.00 
Opening Deposit Accounts Online
Debbie Crawford 
 $179.00
Opening Fiduciary Accounts: Powers of Attorney, Guardians, Estates and More   Debbie Crawford
$169.00 
Opening Minor Accounts
Debbie Crawford    $169.00
Opening New Accounts: 20 Account Ownerships, Titles and Legal Documentation  Debbie Crawford 
$169.00 
Opening New Accounts: Customer Identification from A to Z
Debbie Crawford
$169.00
Opening Personal Accounts 
Debbie Crawford
$169.00 
Opening Small Business Accounts
Debbie Crawford    $99.00 
Opening Trust Accounts: Documenting Authority & Liability
Debbie Crawford 
$169.00 
Revisiting CIP and Customer Due Diligence Rules
Debbie Crawford    $179.00
Signature Cards and Rights at Death
Debbie Crawford    $99.00 
SSN, EIN and ITINs: Your Job as a Withholding Agent
Debbie Crawford
$159.00
10 Critical Issues for Social Security Representative Payee Accounts
Debbie Crawford    $99.00 
Ten Reasons Your Account Holder May Not Be Insured
Debbie Crawford 
$169.00
Understanding a Credit Report
Debbie Crawford
 
$169.00
Understanding the Uniform Transfer to Minors Act
Debbie Crawford 
$99.00 
Vital Check and Deposit Issue
Debbie Crawford
$169.00 
W-9, W-8BEN and W-8BEN-E    Debbie Crawford
$179.00
Why Name and TIN May Not Match and What to Do
Debbie Crawford 
$169.00
Writing a New Accounts Procedures Manual
Debbie Crawford  
$169.00 
       


Personal & Leadership Skills

 
Branch Management Series - Building, Teaching and Reinforcing Your Institution's Culture 
Jay Toups    $179.00 
 Branch Management Series - Laying the Foundations of a Strong Positive Work Environment
Jay Toups    $179.00
Building Member Relations
Kate McPike    $179.00 
Business Etiquette: Distinguish Yourself from the Competitions  Kate McPike
$179.00 
Call Center Etiquette
Kate McPike    $99.00 
Cross Selling for the Call Center and the Front Line
Janice Branch    $179.00 
Dealing with Difficult Customers - In Person and on the Phone  Honey Shelton  
$159.00 
Dealing with Difficult People and Situations
Kate McPike    $179.00 
Getting the Most from Your On The Job Training Dollar  Deborah Treuil 
$169.00 
Interpersonal Skills for Tellers and Customer Service Representatives  Kate McPike 
$169.00 
 Keeping Your Account Holders for Life
Jay Toups
   $179.00
Salesmanship for Lenders: Sales Formula 8-2-5
Honey Shelton  
$159.00 
Training that Sticks
Honey Shelton 
$169.00
The WOW Factor: Delivering Exceptional Service
Paul Hasney    $179.00
Winning the Generation Game: How Four (or More) Generations Can Effectively Work Together  Kate McPike    $179.00 


Regulatory/Compliance

Branch Signage: Your One-Stop Sign Shop - Is Your Financial Institution in Compliance?  Brandy Lalla 
$169.00 
Compliance Fundamentals - Elements of an Effective BSA Program
Brandy Lalla    $179.00 
Compliance Fundamentals: Elements of an Effective Compliance Management System
Brandy Lalla 
$179.00 
 Compliance Fundamentals: Elements of a Effective Regulation CC Program
Brandy Lalla
   $179.00
Compliance Fundamentals: Elements of an Effective Regulation D Program
Brandy Lalla    $179.00 
 Compliance Fundamentals: Elements of an Effective Regulation DD Program
Brandy Lalla
  $179.00
Compliance Fundamentals: Elements of an Effective Regulation E Program  
Brandy Lalla    $179.00 
Customer Complaints: Hidden Opportunities to Improve Your Compliance Management System
Brandy Lalla
$169.00 
Deposit Disclosures: Who Gets What, When and How   Brandy Lalla 
$169.00 
Enterprise Risk Management: Implementing a Workable Program  Brandy Lalla
$169.00 
Flood Insurance: What's Required Now, What's New and What's to Come
Susan Costonis    $179.00
Frequent Mistakes on Deposit Compliance Exam Issues
Susan Costonis 
$169.00 
Garnishing Federal Benefit Payments - What Your Institution Needs to Know Before You Debit the Account Brandy Lalla   $179 
HMDA Compliance: Why is it so difficult?  Rhonda Wannemuehler 
$169.00 
How to Review and Document Your CRA and Fair and Responsible Lending Compliance  Betsey Reynolds & Rhonda Wannemuehler 
$169.00 
Interagency Appraisal Guidelines
Janet Mueller
$169.00 
Making a Compliance Training Plan
Janet Mueller 
$179.00 
Mobile Banking Compliance
Brandy Lalla
$169.00 
Protecting Customer Information: Training For Your Workforce  Brandy Lalla
$169.00 
Reg CC: Anticipating the Changes  Debbie Crawford 
$169.00 
Reg E Hot Spots
Susan Costonis
$169.00 
Remote Deposit Capture: Capturing the Risk
Brandy Lalla 
$169.00 
Reporting Your Credit Data, METRO2, E-OSCAR & FCRA/FACTA & CFPB Compliance
Greg Souther 
$179.00
Social Media: Following the FFIEC Guidance
Brandy Lalla
$169.00
Texas Law Changes
Debbie Crawford   $149.00 
UDAAP and Vendor Management: How to Protect Your Reputation and Bottom Line  Susan Costonis 
$169.00 
UDAAP: Successfully Managing the Risk
Brandy Lalla
$169.00
Understanding Examiners' Expectations: Customer Complaints
Brandy Lalla    $179.00 
Understanding Examiners' Expectations: Mobile Banking
Brandy Lalla    $179.00 
Understanding Examiners' Expectation: Overdrafts
Brandy Lalla 
$179.00
Understanding Examiners' Expectations: Remote Deposit Capture
Brandy Lalla
$179.00
Understanding Examiners' Expectations: Social Media
Brandy Lalla    $179.00 
Understanding Examiners' Expectations: Vendor Management
Brandy Lalla 
$179.00
Vendor Management: Following the New OCC Risk Management Guidance
Brandy Lalla    $179.00
Ten Steps to Pass Your Next Compliance and Fair Lending Exam
Susan Costonis

$169.00
Your FCRA Exam, Your Agency and the CFPB: How to Prepare
Greg Souther
$179.00

Safe Deposit Boxes

Navigating the Top 50 Most Important Safe Deposit Operating Procedures
Dave McGuinn 
$199.00
Safe Deposit Do's and Don'ts  Dave McGuinn
$199.00 
Safe Deposit Regulatory Compliance & Legal Issues
Dave McGuinn
$199.00 
The Pitfalls of Vault Security, Disasters and Self-Service Boxes
Dave McGuinn    $199.00
Sixty Critical Steps for Handling Delinquent and Abandoned Safe Deposit Boxes
Dave McGuinn 

$199.00
 Your Safe Deposit Renter Dies: Who Can Access the Box? Dave McGuinn    $199.00 

Security

Active Shooter Training for the Front Line
Susan Wind 
$179.00
Check Fraud: What Your Financial Institution Needs to Know
Susan Wind

$169.00 
Credit Card Fraud and Your Financial Institution 
Susan Wind 
$169.00 
Cyber Crimes - What Your Financial Institution Needs to Know About the Internet
Susan Wind 
$169.00
Fraud Prevention at the Branch Susan Wind    $179.00
Identity Theft: What Your Financial Institution Needs to Know and What is a Target
Susan Wind
$169.00 
Preventing and Detecting Elder Fraud Susan Wind 
$179.00 
Red Flags for Embezzlement in the Workplace
Susan Wind    $99.00 
Robbery Procedures for Your Institution
Kate McPike
$179.00
Security Investigative Tools for the Financial Institution
Susan Wind
$179.00
Teller Fraud Prevention
Susan Wind    $179.00 
Workplace Violence and Active Shooters
Susan Wind 
$169.00 

Teller/Front Line

BSA for the Front Line
Christy Crawford

$169.00 
Check Fraud: What Your Financial Institution Needs to Know
Susan Wind   $169.00
Checks A to Z for Tellers
Gabrielle Reed    $179.00 
Check Danger Zones
Gabrielle Reed    $179.00 
Do's and Don'ts on Checks
Christy Crawford
$99.00
Do's and Don'ts on Endorsements
Christy Crawford    $99.00 
Endorsements A to Z 
Christy Crawford 
$169.00 
The Exceptional Teller
Debbie Crawford & Honey Shelton 
 $199.00
15 Ways Your Front Line Can Prevent Money Laundering
Peter Orosz    $179.00 
Head Teller Best Practices
Janice Branch   $179.00
Loss Prevention for Tellers
Kate McPike 
$179.00 
Red Flags for Money Laundering for the Front Line
Christy Crawford
$179.00
Regulation CC: Placing Holds on Checks
Debbie Crawford
$179.00
Regulations D, E, CC and DD: Annual Training for the Front Line
Debbie Crawford    $179.00 
Robbery Procedures for Your Financial Institution
Kate McPike
$169.00 
Signature Card Danger Zones
Debbie Crawford
$169.00
Teller Compliance Issues: Reg CC, UCC 3 & 4 and CTRs
Debbie Crawford
$169.00
Teller Do's and Don'ts: How to Prevent Loss
Kate McPike
$179.00
Teller Fraud Prevention
Susan Wind 
$179.00 
Teller Intervention: 15 Convictions that Came from Teller Tips
Peter Orosz     $179.00
Teller Regulatory Issues: CTRs, Holds and Complaints
Debbie Crawford   $179.00 
Teller Tips From Gabs: Check Cashing Issues for Today's Front Line
Gabrielle Reed
$169.00
Teller Tips From Gabs: Identify Fraudulent Items
Gabrielle Reed
$169.00 
Teller Tips From Gabs: Teller Cash Handling
Gabrielle Reed
$169.00
Teller Tips From Gabs: Vital Issues on Cashier's Checks
Gabrielle Reed
$169.00
10 Simple Rules for Tellers to Save You Thousands Debbie Crawford 
$99.00
UCC 3 & 4 - Legal Issues of Checks: Endorsements, Stop Payments, Postdated, Stale Dated Debbie Crawford  
$99.00
UDAAP: What Your Front Line Needs to Know and Do
Debbie Crawford & Honey Shelton  
$179.00 
Writing Teller Training and Procedures
Debbie Crawford
$199.00