The WOW Factor - Delivering Exceptional Service
The WOW Factor - Delivering Exceptional Service
Webinar | 1 1/2 Hours

This webinar is designed to help all the employees of the financial institution understand that we are ALL in the service business. Satisfying the account holder is no longer acceptable. We must take it to a higher level and “WOW” the account holder.

As a result of this session attendees will

• Be able to define a “WOW” in your financial institution
• Discover how we can differentiate our business through “WOW” delivery
• Look at your financial institution through the eyes of your account holder
• Know that you must also “WOW” internal customers; and
• Appreciate that the delivery of the “WOW is an inside-out process

Who Should Attend
This webinar will benefit all employees who come into contact with account holders.

Paul Hasney is the leader of Imagine Consulting LLC; a consulting firm designed to help today’s organizations meet the ever-changing needs of their employees and the marketplace. He has twenty-nine (29) years of experience in the Training and Development field, fifteen (15) in the banking industry. His training experiences include Leadership, Management Development, Sales, Customer Service, Diversity, as well as the development and implementation of cultural change initiatives. He is certified by the Franklin Covey Company to teach The Seven Habits of Highly Effective People, Leadership Foundations and Leading at the Speed of Trust. Besides his training expertise, Paul also has over fourteen (14) years of management experience. He holds a BS degree in Education from the University of New Orleans. As a consultant, Paul has focused his energy in the areas of training design and delivery, strategic planning and the people side of organizational change.