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What is a Webinar?
Human Resources Bundle - ON SALE NOW!
The Human Resources Bundle contains three webinars, regularly priced at $567, on sale now for only $399!
This bundle includes the following webinars:
1. Business Etiquette: More than just Good Manners.
It’s more important than ever to make every business interaction count. Technology and the expectations of a diverse population create unique challenges never before encountered by a workforce. The definition of good manners has evolved to include emotional intelligence and self-awareness. Professional and conscientious workplace behavior helps us gain and retain business. In an increasingly impersonal world, people who exhibit thoughtful and empathetic manners outshine the competition by providing world-class customer service.
2. Call Center Etiquette
Every interaction the customer has with your institution is an opportunity to strengthen the customer relationship; turning your customers into loyal and raving fans. Being courteous and professional make the top of the list for any customer contact personnel, but nowhere is that more important than in the Call Center. Whether the call is simply to respond to a question or resolving a customer issue or increasing the relationship through the sale of a product or service, the Call Center Agent’s call etiquette is on the line. Positive interactions with well-trained agents will increase customer lifetime value and institution brand.
3. Sexual Harassment at Work: Supervisory Staff Essentials.
Identifying harassing behaviors, properly responding to complaints, and creating a civil workplace should now be an essential duty on every manager’s job description. A good understanding of the Equal Employment Opportunity Commission’s (EEOC) expectations is key to reducing the potential for a harassment or retaliation claim down the road. Whether an employee makes a formal complaint or takes to social media with a grievance, an employer faces reputation and legal risk when a supervisor’s actions (or inactions) are analyzed.
Discounted member price:
Safe Deposit Regulatory Compliance & Legal Issues with Dave McGuinn
Diversity Self-Assessments: Understanding Your Requirements Under Dodd Frank Section 342
PEPs, NRAs, MRBs, TPPPs, and Other High Risk BSA Account Holders
BSA for Lenders
Breaking Down the Signature Card and Contract
SAR Lifecycle: From Alert to Investigation to SAR
Opening Accounts for Nonresident Aliens